Last updated: February 24, 2026
1. Information We Collect
Personal Information
When you apply to become a member or use our services, we collect:
- Name, email address, phone number, and date of birth
- Current residential address
- Financial information (income sources, budget preferences)
- Lifestyle preferences and housing requirements
- Photos (optional, for profile purposes)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on site
- Referring website
2. How We Use Your Information
We use your personal information to:
- Process and manage your membership application
- Match you with compatible housemates and properties
- Communicate with you about your application status and opportunities
- Verify your identity and conduct safety checks
- Improve our services and user experience
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Other Members: Limited profile information to facilitate matches (never financial details)
- Service Providers: Third parties who assist in operating our services
- Legal Requirements: When required by law or to protect our rights
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection
5. Your Rights
Under Australian Privacy Law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint with the OAIC if you believe we've breached privacy laws
6. Cookies
We use cookies to improve your experience on our website. See our Cookie Policy for more details.
7. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer at:
- Email: privacy@housesharingseniors.com.au
- Phone: 1800 HSS AUS (1800 477 287)
- Mail: Level 12, 100 George Street, Sydney NSW 2000